Resetting Forgotten User Passwords

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From time to time employees may forget their passwords. In most cases employees can use the 'Forgot my Password' link on the login page to reset it. In the event that they are unable to receive the ' Password Reset Link', email a system administrator can reset the password on the system.

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To amend the password of an employee

1. Navigate to the employee's Profile >> User Account.

2. Select View User Account >> Edit.

3. Enter the new password in the Change Password field.

4. Select Save.

Tip: It is good practice to inform the employee to amend their password as soon as they have been made aware of their recently changed password. They can do this from the quick-access menu in the top right of their screen on their dashboard. 

Note: As a system admin you are able to amend the password; however, you are not able to view the current/previous password as a security feature.