How would you know if you were having a positive influence on your team’s ‘buy-in’ - are they sufficiently engaged to be considered as being ambassadors for your organisation? Most engagement surveys don’t consider issues like this, and even if they did, they are most likely only undertaken once a year. Understanding the immediate trends and being able to respond to current concerns or opportunities is difficult to practically achieve. With this challenge in mind, intelliHR has developed a continuous employee version of the widely used Customer Net Promoter Score called eNPS.
This guide will explain:
- What eNPS is,
- How to automate the delivery of an eNPS survey, and
- How to interact with those insights post-survey.
What is eNPS and how does it help you?
eNPS is short for ‘Employee Net Promoter Score’. The focus of eNPS is helping you understand how your organisational ambassadorship is tracking. Like an NPS survey your team is regularly asked a simple question, would the team member recommend your organisation as a great place to work. The context for this answer is then requested as a simple short response field. eNPS assesses have your team bought into what your business is doing and where it is heading, are they excited about the future. It highlights issues like do your team understand where the business is heading, do they understand how they can contribute and do they believe in it. The eNPS survey is typically sent quarterly, it only takes a few minutes to complete, but provides a wealth of valuable team insights.
Automating your eNPS survey:
To automate the delivery and gathering of the eNPS data within your organisation:
- Navigate to Automation >> Form Designs
- Search Quick eNPS Survey
- Preview this default form: although the questions cannot be amended you can amend the branding and add your own logo to this form by selecting Edit
- When you are happy with the form, Save and navigate to Automation >> Recurring Pulses
- Create Recurring Pulse
- Enter the details on this page and select the frequency you would like the survey to be delivered (We suggest you run the survey on a quarterly basis to maximise its potential value)
Interacting with your eNPS insights:
Having collected your eNPS information, it is then how you can analyse the results and use the insights which is critical. intelliHR calculates your eNPS results in realtime. Importantly it separates the responses into the three NPS groups: promoters, passives and detractors. This allows you to visualise how your team is distributed and in particular gain insights into how to better engage the passives and detractors. This is possible as intelliHR allows you to filter the data and visualise the underlying themes for each group. This is where the real gold is, helping you understand why different team groups have engaged the way they have. The value of eNPS is best used in groupings, and you have the tools to investigate individual team trends with just a couple of clicks.