intelliHR treats the protection of customer data as critical. We guarantee the integrity, confidentiality and availability of our customer’s data by implementing best practice security controls and policies. Users can enable Multi-Factor Authentication (MFA) as a second form of authentication to increase the level of security when accessing the intelliHR platform.
This article covers:
- What is Multi-Factor Authentication?
- How to Enable Multi-Factor Authentication at an individual level
- How to Enable Multi-Factor Authentication at an organizational level
- How to Login when MFA is Enabled
What is Multi-Factor Authentication?
Multi-factor authentication is a process in which the user is prompted for an additional form of identification during the sign-on process. This can include entering in a code generated by a smartphone authenticator app (such as Google Authenticator or Microsoft Authenticator).
How to Enable Multi-Factor Authentication at an individual level
1. Login into the intelliHR platform.
2. Navigate to Settings >> Account Settings
3. You will then be re-directed to the Account Settings page where MFA can be enabled.
4. Click on Enable MFA.
5. The system will then create a set of Recovery Codes. These can then be used to access your account in the event you lose access to your device and cannot receive two-factor authentication codes. It is recommended that the recovery codes generated are saved using a password manager such as 1Password or Lastpass.
6. Once you have saved your recovery codes, click on Setup MFA.
7. This will then prompt you to scan the QR code on screen. You will then need to enter in the code generated by an authenticator app and click Validate.
8. MFA will now be enabled for your account.
How to Enable Multi-Factor Authentication at an organizational level
1. Navigate to the Settings >> System Settings.
2. Scroll to the section labelled Enforce Multi-Factor Authentication (MFA).
3. Check the box to enforce MFA across all user accounts.
Once enabled the next time a user logs in they will be prompted to save a set of recovery codes and use an authenticator app to set up MFA and log in. Features that can be accessed without logging in (tasks via access code, shared organisation chart, etc.) will still be accessible without MFA.
How to Login when MFA is Enabled
1. Navigate to the intelliHR login page and enter in your Username and Password.
2. You will then be prompted to enter in a 6-digit code generated by an authenticator app or you can enter in one of your recovery codes.
3. Click Authenticate once you have entered in the 6-digit code to login.
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