Email Log

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Check-Ins, self-assessments and policy forms are all sent to employees from intelliHR via email. From time to time, it is almost inevitable that team members may reach out to let you know that they have not received notification of any tasks by email. This is where the email log will have its greatest value to you as a system administrator.  The email log provides an audit of all emails that have been sent from intelliHR, where they were sent to and at what time. This article is designed to outline how the email log can be used and by who.

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This article covers:

• Navigating the Email Log
• Access to the Email Log
• Common uses of the Email Log

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Navigating the Email Log

To access the Email Log go to:

1. Go to Settings >> All Settings
2. Search Email Log

Once in the email log, you will be able to view all emails that have been sent or are scheduled to be sent from the platform (note: pulses scheduled in the future will not appear in this area until after they have been sent)

• The email log can be searched by either the form recipient or form subject name.
• The subject of the email will be displayed in blue text, and by clicking on this link it is possible to view the email that has been sent.
• The send date and time are also displayed on the right and emails can be resent via the three dots on the right-hand side of the page.

The status of these emails will also be visible and you can access information about those different statuses by selecting 'About Email Statuses' in the top-tight of the page.

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Access to the Email Log

• By default, only system administrators have access to the email log
• Access to the email log can be provided to others by granting the permission settings.message_schedule.index
• It is recommended that only system administrators have access to this area as access to the email log also allows the user access to read the sent email (including emails relating to diary notes and performance).

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Common Uses of the Email Log

Scenario 1: A team member claims that they have not received an email regarding a task/form sent from intelliHR.
Potential Resolution: Navigate to the message schedule, search for the employee's name to confirm if an email has been sent; if so confirm the email address that the message was sent to is correct (if not this can be amended of the employee's profile).

Scenario 2: As above, however, you have confirmed the email address and the message is displaying as sent.
Potential Resolution: Ask the employee to confirm the message has not fallen into a junk/spam folder (the email from name can be found in your system settings).

If the email status is displaying as ' Failed: Bounce' the email may ave been blocked form arriving to the recipient for a number of reasons such as a the email tried to send prior to the creation of the employee email or the recipient has previously marked emails from intelliHR as spam.  If this is the case, you as an administrator, can select the three dots to the right (options) >> Attempt Resend >> Unblock and Resend.

Scenario 3: The employee is unsure if they received an email but are unable to search through their previous emails.

Potential Resolution: Find the sent email in the message schedule, confirm the email address is correct and resend the email by clicking on the three dots on the right-hand side and selecting Resend Email.