Benefits of signing in to the intelliHR customer portal

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The intelliHR knowledge base does not require you to sign in to submit support requests; however, there are benefits to signing in such as visibility of all your logged tickets and for system administrators the ability to see all requests submitted by your organization. This article will explain how you can sign in to the intelliHR customer portal and the benefits you will encounter as a result.

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This article covers:

• Signing in to the intelliHR customer portal
• Benefits of signing in to the intelliHR customer portal

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Signing in to the intelliHR customer portal

1. Navigate to the intelliHR knowledge base

2. Click on Sign In

3. Enter your Email (this will be the same as your primary email address on intelliHR) and Password.

Note: If you have not signed in to the intelliHR customer portal previously select Sign Up and your full name and email. You will be sent an email to verify your email address and set your password.

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Benefits of signing in to the intelliHR customer portal

As an end-user, signing in to the intelliHR customer portal will allow you to:

• Review the status of your active support requests
• Review all your previous support requests and resolutions
• Comment on existing requests and CC additional persons into the support request

As a system administrator, signing in to the intelliHR customer portal will allow you to:

• Review the status of your active support requests
• Review all your previous support requests and resolutions
• Comment on existing requests and CC additional persons into the support request.
• Review all support requests raised by your organization, including any resolutions communicated