IMPORTANT NOTICE - intelliHR Help Centre has Moved

intelliHR Help Centre is Moving!

As part of our ongoing efforts to continuously improve the customer experience, we are excited to announce some positive changes to your website experience and to the way that you access help from intelliHR Customer Support.

On Tuesday, 21st May 2024, we will be merging the intelliHR Support portal with the existing Humanforce Help portal. The new, unified portal will provide a streamlined and consistent customer support experience across the Humanforce suite of products.

How will Humanforce Help work?

Our extensive knowledge base of articles and training resources, including those currently present on this help centre, will be available for all users from day one. However, to log a ticket post-transition with Humanforce Help, you will need to be a registered user of the Help portal. Featuring the same fast, easy-to-use ticketing system and process you'll be able to to access the support you need, when you need it. It's important to note that the existing email addresses you may have previously used to contact intelliHR support will be deactivated after 18th June 2024.

How do I access Humanforce Help and request new users?

All intelliHR users who have actively sought support through the existing portal in the last 12 months, will be automatically added as users of the Humanforce Help portal. These users will receive an invitation on Tuesday 21st May to accept and create an account. Once accepted you will have access to log tickets in the new Humanforce Help portal. Any open tickets that have been raised within intelliHR Support as of end of day Monday 20th May, will be migrated to the Humanforce Help portal.

If there are additional users whom you would like to have the ability to log tickets on your organisation's behalf, please follow the steps below:

1. Download the data spreadsheet below
2. Nominate the individuals from your organisation by completing all fields in the data spreadsheet
3. Submit the completed data spreadsheet to [e-mail]

For most businesses, we recommend allocating 1-2 managers or administrators from your organisation who will be responsible for logging and tracking tickets.

Submitting a support ticket via Humanforce Help

From Tuesday 21st May, you will be able to navigate to the Humanforce Help portal via the 'Access Humanforce Support' page here.

To log a ticket:

1. Log in to Humanforce Help using the credentials you used when accepting the invitation
2. Select 'Submit support ticket' at the top of the page
3. Fill in the form as required and select 'intelliHR' from the Product suite dropdown on the menu ticket form.

If you have any further questions or concerns, please reach out prior to Tuesday 21st May.

Best regards,
Simon Travers
Head of Customer Support, Humanforce